Shipping, Returns and refunds
The following information only refers to accessories purchased via 5 Star Vans website.
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If I change my mind...

Within 30 days

• Most things we sell are covered by our 30-day money-back guarantee. Just return them to 5 Star Vans, unused, in their original undamaged packaging, in a saleable condition, along with the receipt* and we'll give you a refund.
• If you don't have a receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund with vouchers.
• If you'd like to return something we've delivered, just call us on 0844 567 8267. Your order number will count as your receipt.
• We're sorry but some products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
• If a product is excluded from our 30-day money-back guarantee, it is clearly marked by a † next to the product name in the catalogue and on this website.
• Product installation services already commenced are excluded from the 30-day money-back
  guarantee.
• Our 30-day money-back guarantee does not affect your statutory rights

If there's a fault with the product...

We've made it easy

• If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
  replacement or a refund.
• If you've had the product for up to 1 year and there is a manufacturers warranty we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
• If you had the product delivered, just call us on 0844 567 8267.
• Please note that all large items such as 4x4 Hard Tops are excluded from our 30 day guarantee, but if your item develops a fault within 30 days we will send an engineer to assist you. If faulty and if it cannot be repaired we will arrange a replacement free of charge or you can opt for a refund.
• This does not affect your statutory rights.

* If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase.

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; items that, by reason of their nature, cannot be returned.
To cancel, you can email us or write to us (see contact us for details) within seven working days** of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Item(s) may be returned to 5 Star Vans.
You may cancel an order for services in the same way, within seven working days** of the date of purchase, unless the services begin sooner. The Distance Selling Regulations do not apply to Financial and Insurance Services.
If you have an Internet order query, please email us or call us on 0844 567 8267.
(For security and training purposes, telephone calls to and from 5 Star Vans may be recorded or monitored).
** All days other than Saturdays, Sundays and public holidays.
Delivery times
For all accessory orders, the delivery dates available for your order will depend on your order details:

• If all of your goods are in stock at our regional warehouse, you will be given a list of delivery dates and times to pick from during the checkout process, after you've entered your delivery address.
• If some of your goods are not already in our regional warehouse, a member of our customer service team will contact you to arrange delivery as soon as the goods are ready to be dispatched.

Usually, we can offer morning (7am - 12 noon), midday (10am - 2pm) and afternoon (12 noon - 6pm) delivery slots, although this will vary depending on the product. Please note that all items will require a signature for delivery.
Please note that if your order is made up of a combination of items / delivery services,
deliveries may be made separately.

The following information only refers to vehicles purchased from 5 Star Vans.

• Save as expressly provided in these conditions and the written contract between the parties, and frfrv except in the case of Consumer Sales (as defined by the Sale of Goods Act 1979), or in respect of death or personal injury caused by the Seller's negligence, the Seller shall not be liable to the Buyer and all warranties, conditions or other terms implied by statute or
  common law as to the quality of the goods or their fitness for purpose are hereby excluded to the fullest extent permitted by law. Where the goods are sold under a Consumer Sale, the statutory rights of the Buyer are not affected by these Conditions.
• Orders for Goods, and offers of part exchange allowances for any used motor vehicle, must be confirmed in writing by the Seller and accepted by the Purchaser, subject in either case to these Conditions, which shall govern the Contract. No variation to these Conditions shall be binding unless agreed in writing by the Seller.
• The Seller's employees or agents are not authorised to make any representations concerning the Goods or part exchange allowance unless confirmed by the Seller in writing. In entering into the Contract the Purchaser acknowledges that he does not reply on, and waives any claim for breach of, any such
  representations which are not so confirmed.
• Subject as hereinafter provided, no order which has been accepted may be cancelled by the Purchaser except with the written consent of the Seller and subject to the Purchaser indemnifying the Seller in full against all loss (including loss of profit), costs (including the cost of any labour and materials),
  damages, charges and expenses incurred by the Seller.
• If within 14 days of receipt of written notification from the Seller that the Goods are ready for delivery the Purchaser fails to take or pay for the Goods, then, without prejudice to any other rights it may possess, the Seller may cancel the Contract, appropriate any deposit paid for the Goods and charge the Purchaser interest on the amount unpaid at the rate of 4% above the base rate of
  Lloyds TSB from time to time until payment is made.
• Risk of damage to or loss of the Goods shall pass to the Purchaser upon delivery of the Goods or payment in full for the Goods, whichever is the sooner.
• Notwithstanding the provisions of Clause 6 the property in the Goods shall not pass to the Purchaser until the seller has received full payment for the Goods together with delivery of the used vehicle (if any) offered by the Purchaser in part-exchange.
• Until such time as the property in the Goods passes to the Purchaser, the Seller shall be entitled at any time to require the Purchaser to deliver up. the Goods and if the Purchaser fails to do so forthwith, to enter upon any premises of the Purchaser or any third party where the Goods are stored and repossess them.

9. Any estimated date quoted for delivery of the Goods is approximate only and the Seller shall not be liable for any loss suffered by the Purchaser arising from any delay in delivery of the Goods, howsoever caused, subject to the following:-

• If the Seller has failed to deliver the Goods within 21 days of the estimated date of delivery, the Purchaser may by written notice to the Seller make time of the essence, and
• If the seller fails to deliver the Goods within 7 days of receipt of the Purchaser's written notice, the contract may be cancelled at the option of either party, whereupon the deposit (if any) paid by the Purchaser shall be refunded in full but without interest.

10. In the event of the Seller accepting delivery from the Purchaser of a used motor vehicle as part allowance of the price of the Goods, such allowance is given and received, and such used vehicle is hereby agreed to be delivered and accepted upon the following conditions:-
(a) (i) that such vehicle is the absolute property of the Purchaser free from all encumbrances; or
(ii) that such vehicle is the subject of a hire purchase or other encumbrance or encumbrances capable of discharge by the Seller, in which case the allowance shall be reduced by the amount required to be paid by the Seller in discharge of the encumbrance or encumbrances.

• Fair wear and tear expected, the Purchaser shall deliver the said used vehicle to the Seller in the same condition as at the Seller's examination of it or acceptance of it prior to confirmation and acceptance of this order, and
• such used vehicle shall be delivered to the Seller within 14 days of written notification to the Purchaser that the Goods are ready for delivery and upon delivery property and risk in the said used vehicle shall pass to the Seller,
• If through no default on the part of the Seller the Goods shall not be delivered to the Purchaser within either 30 days from the date of Order or the estimated delivery date whichever is the later date, the allowance granted by the Seller on the said used vehicle shall be reduced by an
  amount of 2.5% for each complete period of 30 days from the date mentioned above until the delivery of goods.

• Failure by the Purchaser to comply with the foregoing Conditions (other than 10(d) entitles the Seller to be discharged from its obligation to accept the said used vehicle or make any allowance in respect thereof, and the Purchaser shall discharge in cash the full price of the Goods to be supplied by the Seller.
• Notwithstanding the provisions of this Agreement the Purchaser may before the expiry of 7 days following receipt by him of notification that the Goods are ready for delivery, arrange for a finance company to purchase the Goods from the Seller at the price payable hereunder. Upon the purchase of
  the Goods by such finance company, the preceding clauses of this Agreement shall cease to have effect but any used vehicle for which an allowance was thereunder agreed to be made to the Purchaser pursuant and subject to Clause 10 shall be bought by the Seller at a price equal to such allowance and the Seller shall account to the finance company on behalf of the Purchaser for the said price and any deposit paid by him under this Agreement.
• If the Goods to be supplied by the Seller are new, the following provisions shall have effect:-

• The Seller undertakes that it will ensure that the pre delivery work specified by the Manufacturer or Concessionaire is performed and that it will use its best endeavours to obtain from the Manufacturer or Concessionaire the benefit of any warranty or guarantee given buy it to the Seller or Purchaser;
• Notwithstanding the sum for Car Tax and Value Added Tax specified in the order, the sum payable by the Purchaser in respect thereof shall be such sum as the Seller has legally to pay at the time the taxable supply occurs;
• If after the date of this order and before delivery of the Goods to the purchaser he Manufacturer's or Concessionaire's recommended price for the Goods shall be altered, the Seller shall give written notice of such
  alteration to the Purchase and:-

(i) If the alteration increases the price of Goods and this increase will be passed to the Purchaser, the Purchaser shall have the right to cancel the contract within 14 days of the receipt by him of such notice, failing which such increase shall be added to the contract price for the Goods;
(d) In the event of the Manufacturer of the Goods described in the order ceasing to make goods of that type or specification then (whether the estimated delivery date has passed or not) the Sellers may at any time by notice in writing to the Purchaser cancel the Contract.
14. If the Goods are to be supplied by the Seller as roadworthy used goods at the date of delivery and the sale of such goods is a Consumer Sale, the following provisions shall have effect:-
(i) The Goods are sold subject to any conditions or warranties implied by the Sale of Goods Act 1979 (ii) Prior to signing this order form the Purchaser shall examine the vehicle and check the items set out in the Purchaser's Certificate of Examination overleaf. S14(2) of the Sale of Goods Act 1979 (merchantable quality) does not operate in relation to those defects which examination ought to reveal, nor to any defect notified by the Seller to the Purchaser prior to the signing of this Contract.

Standard or Next day delivery is FREE of charge within the UK mainland*
*UK mainland does not include Northern Ireland, Scottish Highlands or any Island that may lay offshore. You will be contacted by a member of our customer services team to arrange delivery to these locations.
Log in & registration

Registering with us will make your online visits to 5 Star Vans even quicker and easier. When registering, you will be able to save important information such as your delivery address and alternative delivery addresses so that these details need only be entered once. All of this information is saved on our secure servers for complete safety.
Registering with us can also help us understand the types of products and offers that interest you. If you sign-up to receive our email newsletter, you will be the first to know about all the latest special offers and sales at 5 Star Vans.

Once you have registered, you can log in to your account and update the personal details you have saved. You can add new addresses for delivery & change existing addresses.
Registering with 5 Star Vans is quick and easy, and will make your visits to 5 Star Vans even more convenient. Click here to register or update an existing account.